faq
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Frequently Asked Questions
We sort out some questions related to our customers' products and services, so that you can have a preliminary understanding of us. For details, please contact our customer service staff.
How to select the suitable Supersnow model?
Please refer the selection guide from the technical information or contact the salesman for help. Best practices and risk management are some steps that Kaixue "SuperSnow" advise our customers follow to ensure food safety and freshness. The transportation refrigeration unit and truck body together make up the physical component of the Transport Temperature Control link, a link that is vital in the Cold Chain of delivering quality and SAFE foodstuffs from " Field to Fork " or from the Farm to the Home Consumer. The temperature depends on truck box size, insulation material (K factor should be equal or lower than 0.32Watts/m²℃), ambient temperature, precooling, load and type of goods etc. Should consider these factors when choose a suitable truck refrigeration unit.
What is the lead time of Supersnow units? +
Samples ≤5pcs around one week Full container 1 x 20’GP or 1 x 40’HQ, around three weeks
How about the spare parts support? +
Normally we will provide free spare parts come with each order, the specified parts and quantity is decided by Supersnow.
What is the warranty terms of Supersnow products? +
All our products come with standard 12 months on parts. We are devoted to provide you second-to-none post sales service and technical support, ensuring that our customers are well looked after.
How is the qualicty control management process? +
A.Materials vendor assessed  B.All incoming materials 100% check C.Inspected in-process product 100% check D.Professional lab for test  E.Random check after final packaging
How to be the dealer of Supersnow? +
Firstly please send us your company profile(company name, business type, territory, strength etc.), we will review the details and send the dealer agreement if you meet the requirements. Generally we sign the agreement after one or half year cooperation experience, we need to know each order well during this period.
Can you provide OEM? +
Yes we can provide OEM service, put your logo on the units.
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